Terms and Conditions

The Trolling Academy has adopted the OUR-ACE approach to manage and implement its policies relating to this website and the services offered through it in accordance with European Union Law.

Title I – Opportunity

Crocels CMG CYF (“We”), agree to provide You, the consumer, access to this Website and the goods and services offered through it, on the understanding that you have agreed to be bound by the terms and conditions as set out below.

You may return such goods as are supplied by us in order to have the opportunity to consider other goods or services with us or other provided. This is provided you notify us of your intention to cancel the contract within 7 days, and that you return the goods to us under the following terms:

  • in their original packaging;
  • the goods must be only be returned after we have given authorisation and will be at your expense provided that are the goods are not of a type specified, or are supplied in circumstances as being, “non-returnable”, unless otherwise covered by your statutory rights.;
  • We will only accept goods back if they are in no worse a condition than when they were supplied to you by us including that any seals or shrink-wrap are not broken;.

If these conditions are met we will refund you for the amount you originally paid for the goods within 30 days from the date we receive the goods back from you following authorisation for and receipt of the goods.

Title II – Understanding

You understand and accept that to the fullest possible extent permitted in law, we accept no responsibility for any loss or damage or injury caused to you or your hardware or software whether we cause such loss or injury directly or indirectly.

In the event that you buy any goods or services using our Website you will be bound by such terms as are notified by us to you on the correspondence from us that you will be sent once you have confirmed your order as indicated on the Website­ or on the correspondence itself.

In the absence of any correspondence being sent by us to you, the terms will be as specified within these terms and conditions or those specified on the Website itself concerning the price of the goods, the methods of acceptable payment­ and the timing of such payments, and the requirement by you to pay such additional carriage and freight charges as may be specified on the Website.

We have no responsibility to supply to you any goods or services as may be advertised for sale or supply on our Website. When you place the order for goods or service­s, you are making a legal offer to us, which we may or may not decide to accept. A legally binding contract will exist between us when you receive written confirmation from us (by e-mail or otherwise) that confirms your order.

Title III – Relevance

Through accessing our website and browsing services you are saying that the content we provide is relevant to you. We may store in on your computer a ‘cookie’, which is a way of helping us remember you so we can better meet your needs and avoid inconveniences such as requiring you to re-enter your details.

You agree that in the event of any dispute of any nature that may arise between you and us, these terms and conditions you agree that the relevant jurisdiction for resolving this shall be England and Wales, and it should be considered that these terms and conditions will be governed by and construed exclusively in accordance with the laws of [Member State] and the European Union.

Title IV – Aspiration

We understand that we provide an excellent range of goods and services and that you may make purchases in the moment and then want to cancel the order after experiencing doubt about your decision. Instead of the inconveniencing of You and Us by us fully processing and delivering the order, please notify us and we will keep the order on hold. We will be happy to discuss the order with you to deal with any doubts you have and recommend alternatives so we can better meet your needs.

Title V – Choice

In the event of any discrepancy between the terms and conditions specified or highlighted on the Website, and these terms and conditions, and or such terms and conditions­ as are specified in the correspondence between us that the prevailing terms will be those most favourable to us. It should be assumed that where items are reported as free that this carries a fair use policy with a time-bound free usage of no more than a year.

No terms which You and We agree will be varied unless such a variation has been agreed by us in writing. However, We reserve the right to supply to you goods that are not exactly those you ordered, but are of an equivalent type and quality, at the same or less price than those you ordered. If you are supplied with goods at a lesser price than those you ordered and paid for, we will reimburse you with the difference.

Title VI – Expression

You acknowledge and will respect all such copyright and other intellectual property rights we own or may own in the look and feel of the Website and its contents including any sounds, music, text, graphics, data, stills, photographs and moving images. Such intellectual property rights shall include all registered and unregistered intellectual property rights of any type or nature including trademarks and community marks. You further agree that you will not infringe our intellectual property through its expression in any method or manner now known or as may exist in the future without permission.

We endeavour to make all customers satisfied and reduce any barriers to them having the most pleasurable experience ordering from and having the order fulfilled by us. Please feel free to contact through the most convenient means on the contact page if you have had a dissatisfactory experience with us and we will endeavour to put it right. Equally we like to hear from you if you have had a particularly good experience so that we know the aspects of our provision of goods and services customers most want.

Any queries arising out of these terms and conditions should be addressed to the following sources:

Crocels CMG CYF
T/A The Trolling Academy
The ILS Building
PO Box 674
Singleton Park

Email: sales@trollingacademy.org
Telephone: 0845 4786390 (UK) or +44(0)1792 345105 (international)


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